I had to fix earthlink's e-mail settings for one of my clients a few days ago. If users have the earthlink webmail spam filtering set to "high", Earthlink's server responds to all messages whose senders aren't in the user's webmail address book with that obnoxious message telling the sender to jump through hoops, then it puts the message in a "probable spam" folder that has to be accessed through webmail. If the user, like my client, is getting his mail via a pop client and has never looked at the webmail client, much less added addresses to its address book or changed its settings, he will have no idea what Earthlink is doing. Given the fact that my client was getting his mail properly up until a couple weeks ago when the computer developed problems that prevented it from downloading email at all, Earthlink may have changed something about their default settings for this stuff earlier this month.
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I had to fix earthlink's e-mail settings for one of my clients a few days ago. If users have the earthlink webmail spam filtering set to "high", Earthlink's server responds to all messages whose senders aren't in the user's webmail address book with that obnoxious message telling the sender to jump through hoops, then it puts the message in a "probable spam" folder that has to be accessed through webmail. If the user, like my client, is getting his mail via a pop client and has never looked at the webmail client, much less added addresses to its address book or changed its settings, he will have no idea what Earthlink is doing. Given the fact that my client was getting his mail properly up until a couple weeks ago when the computer developed problems that prevented it from downloading email at all, Earthlink may have changed something about their default settings for this stuff earlier this month.